Twineo Terms and Conditions of Use

Last updated: 19 May 2025

Introduction

Welcome to Twineo, a platform operated by OV Labs LTD that helps you earn rewards by training your Personal Digital Twin. Your Twin is a digital version of you that completes surveys and other paid tasks on your behalf based on the information you share.

These Terms govern your use of:

  • the websites www.Twineo.ai and associated domains ("Websites"), and

  • the Twineo mobile applications ("Apps").

These Terms apply to your use of the Websites and Apps, the training of your Digital Twin, participation in tasks, and receipt of rewards ("Twineo Activities").

1. Acknowledgement and Acceptance

1.1. By registering an account and/or participating in Twineo Activities, you confirm that you accept these Terms and agree to abide by them.

1.2. Twineo may update or amend these Terms from time to time. You will be notified in advance of any material changes before they take effect. Such changes will not affect rewards earned for tasks completed before the changes come into effect. Continued use of the Platform or participation in Twineo Activities after any changes take effect constitutes your acceptance of the updated Terms.

2. Terms of Participation

2.1. To register, you must:

  • Be at least 16 years or older.

  • Provide accurate, current, and complete information.

  • Use a unique phone number or email address that is not shared with others.

2.2. You are responsible for keeping your account information updated and secure. You may not create multiple accounts or impersonate others.

2.3. Your Digital Twin will be trained using the data you provide. The more you share, the more tasks your Twin may complete, potentially increasing your rewards.

2.4. Rewards are granted for completing tasks, either directly yourself or via your Digital Twin. These rewards are held in your Twineo account and may be redeemed once you meet the specified withdrawal threshold. Rewards have no monetary value until redeemed and cannot be transferred, pooled, or sold. Instructions must be followed to qualify.

Twineo may change the types, availability, or frequency of tasks, and reserves the right to adjust the methods for earning or redeeming rewards, including changes to thresholds or fulfilment criteria. Any such changes will be communicated in advance and will not affect rewards already earned under prior terms.

2.5. Inactive accounts (no participation for 12+ months) may be terminated, and unredeemed rewards forfeited. We may contact you prior to doing so, but are not obligated to.

3. Prize Draws

You may occasionally be offered opportunities to enter prize draws. Each draw will be governed by its own terms and conditions.

4. Referral Links

4.1. You may earn rewards for referring others using your unique referral link.

4.2. You must not misrepresent Twineo, impersonate others, or use misleading tactics when sharing your link.

5. User Content

5.1. You are solely responsible for any content you submit to Twineo ("User Content").

5.2. User Content must not be unlawful, abusive, misleading, or harmful. Twineo may remove any content that violates these Terms or applicable law.

5.3. You grant Twineo a royalty-free, worldwide license to use anonymised versions of your User Content to improve services, generate insights, and deliver functionality.

5.4. You agree not to:

  • Submit false or duplicate responses

  • Upload harmful software or files

  • Infringe others' rights or violate laws

  • Harvest or misuse data

6. Terminating Your Membership

6.1. You may unsubscribe or delete your account at any time via your account settings or by contacting hello@originalvoices.ai.

6.2. We may suspend or delete your account if you violate these Terms or misuse the platform. Suspended or terminated accounts may forfeit unredeemed rewards.

6.3. If Twineo ceases operations, rewards below the redemption threshold may not be redeemable.

7. Your Obligation to Reimburse Us

You agree to indemnify OV Labs LTD against any claims, losses, or liabilities resulting from your use of Twineo, your User Content, or your breach of these Terms.

8. Third Party Websites

Links to third-party websites may appear on the Platform. We are not responsible for the content or actions of any linked websites.

9. Intellectual Property

All content, branding, and functionality on Twineo are owned by OV Labs LTD or licensed to us. You may not reproduce, modify, or redistribute them without permission.

10. Other Important Terms

10.1. Notices will be sent to the email address or phone number linked to your account.
10.2. If any part of these Terms is found invalid, the remainder will still apply.
10.3. These Terms are the entire agreement between you and Twineo.
10.4. We are not liable for delays or failures caused by events beyond our control.
10.5. References to 'including' mean 'including without limitation'.
10.6. We may transfer our rights under these Terms to another organisation.
10.7. You may not transfer your account or rights to another person.
10.8. These Terms do not give rights to third parties.
10.9. The English version of these Terms will prevail.
10.10. Delay in enforcing these Terms does not waive our right to do so later.
10.11. These Terms are governed by English law. Legal disputes may be brought in the courts of England and Wales, or if applicable, Scotland or Northern Ireland.